Refund policy

The policy

If TrX Journal is not right for you, email support within 14 days of purchase and we will refund you in full. No forms, no questions.

How to request one

Email [email protected] from the address you used at checkout, within 14 days of your purchase, and say you would like a refund. You do not need to give a reason and we will not ask for one.

We aim to acknowledge within one business day and to process the refund within three. The money returns to your original payment method; how quickly it appears is up to your bank or card issuer, and is usually a few business days.

What happens to your account

When a refund is processed your access ends. Before you request one, export your journal from Settings if you want to keep it — as CSV or JSON. Once the account is closed we cannot recover the data.

After 14 days

The no-questions window is 14 days. After that we are not obliged to refund, but if something has gone genuinely wrong — the software does not work for you, or it is not what we described — email us anyway. We would rather sort it out than leave you with something you cannot use.

This policy does not affect any statutory cancellation or consumer right you have where you live. If the law gives you a stronger right than this policy, the law wins.

Refunds by Whop

Whop processes payments for TrX Journal and may also, under its own terms and at its own discretion, refund a buyer directly. If that happens, access to your TrX Journal account ends in the same way.

Chargebacks

If something is wrong, please email us first — a refund is faster than a chargeback and we will not argue with you about it. Raising a chargeback without contacting us ends access to the account while the dispute is investigated.

What you are buying

Each tier is a one-time payment that includes 3 years of access and every update released to your tier in that time. It is not a subscription — there is nothing recurring and nothing to cancel.