Legal and policies

Policies

• Terms of service — Who the seller is, the fixed access term, broker connections and seats, prices and taxes, acceptable use and liability.
• Privacy policy — What is stored and why, the cookies set, who data is shared with, how long it is kept, and how to export or delete it.
• Refund policy — The 14-day refund, how to ask for it, how and when the money comes back, upgrades, desk licences and chargebacks.
• Delivery policy — What a purchase delivers, when, the access period, what to do if the email does not arrive, and that nothing is shipped.
• Disclaimer — A record-keeping tool, not advice. Your data and your figures, trading risk, sample data, no tax calculation, read-only broker connections.

The seller

TrX Journal is supplied by TrX Journal, a sole trader based in Australia. Support is by email at [email protected].

What is sold

TrX Journal is a hosted trading journal: it records completed trades from a read-only broker connection or a CSV export and calculates performance statistics on them. It is sold as a one-time purchase of 3 years of access in three tiers: Tapestry (USD 259, 1 broker connection), Studio (USD 499, 3 broker connections), Atelier (USD 1,500, 10 broker connections). Nothing renews and nothing is charged again without a new purchase.

Every payment is one-time and final. Moving up to a higher tier later is a new purchase at that tier's full price: nothing already paid rolls over, is credited or is deducted.

Delivery

Delivered instantly: your sign-in details appear on screen the moment the payment confirms and are emailed to you as well. Nothing is shipped.

The product is used by signing in at https://trxjournal.com. There is no software to install.

Refunds

If TrX Journal is not right for you, email support within 14 days of purchase and we will refund you in full. No forms, no questions.